Returns Policy

Please do not send the item back until you have confirmation from us, as many issues can be resolved without the item being returned. The more information you supply the quicker the process of getting the problem rectified.

If you don’t receive a reply within 48 hours of expected delivery date of returned item please check your courier tracking to confirm that we have received item.

If you do not have proof of delivery and a tracking number we will be unable to issue a refund if it goes missing in the post. We accept no responsibility for items lost in the post.
Postage and packaging charges: If returning an item due to receiving an incorrect order, the return postage cost will be paid by us. If you are returning the product due to ordering the incorrect item, you will have to cover the cost of postage.
 
A restocking fee of between 15% and 25% may be charged dependent on the reason for a return.

Item condition: If you return the product, it has to be returned in the original packaging and unused and unopened. Please make sure when returned the packaging is in fully protected condition as full refunds will not be issued on damaged returns. If in case of damaged item please keep original packaging as the delivery company may require this to be sent in at a later date.

Design & Reprographics Supplies Ltd will only take responsibility for any items once they have arrived in our depot and we have signed and checked them.

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