Terms And Conditions
DRS is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page or in the 'Contact Us' section.
What do we need to process your order?
To process your order, we will require your name, e-mail address, credit or debit card number and card expiry date. Without this information we are unable to process your request or notify you of acceptance of your order.
A telephone number is also required so that we can contact you if there is a problem with your order.
Unless you advise us otherwise, we may pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.
When you register with us you can choose whether or not you would like to be sent notification of special orders, promotions and other correspondence from us via your email.
Data Protection and Security of your Information
Our site uses secure server software to protect your information whenever you place an order or access your account information. Our software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us.
We follow a strict security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.
You can tell when a page is secure when 'https' appears in front of 'www.design' in your browser address window, also a small padlock will be displayed at the bottom of your browser window. You can verify the validity of our security license by double clicking on the padlock.
Protecting your privacy
- Access to customer account information is limited soley to those who need access for the performance of their job.
- We use full login and password controls on our sales control
system. - Confidentiality and database access controls are reviewed periodically and updates as required to further protect your personal data.
If you are unsure about your personal and account information that we hold in your name, please contact us, just call our Sales Team. We will be only too pleases to review your file and update your records. You can contact s by email, phone or fax. Alternatively, this information can be checked and reviewed on line once you have signed in.
Cookies
If you prefer, your web browser software can be set to "not to accept cookies", you should be able to use our site perfectly well without cookies enabled. Although our cookies do not contain any personal information about you and are used only to determine your browser
and user preferences for our site. This helps us to provide you with the service that you deserve as a valued customer.
Customer Consent
Your use of our website signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined within this
document.
Any changes to our privacy policy will be posted on our web site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.
Credit Card Security
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you input.
When you place an order, your credit card numbers are not stored,
neither do we allow you to store this number in your account for safety reasons. We only transmit the entire credit card number to the appropriate credit card company during the processing of your orders, and only the bank will ever hold your card details.
We use PGP software to encrypt your details as they are transferred to our database. It is vitally important that you to protect against unauthorised access to your password and to your computer.
Always ensure that you always log off once you have finished using a shared computer.
Returns Policy
Returns will only be accepted if an item is found to be faulty. If that is the case, the company will arrange for collection of the faulty item and will offer a full refund or exchange.
Liability
Any defect in the quality, quantity and condition of the goods should be notified by the Customer to the Company, on receipt of the goods and the delivery should be refused by the Customer.
If DRS does not notify the company and refuse the delivery DRS will not accept liability for such defect and the Customer will required to pay for the goods in full as if delivered.
DRS will inspect the goods returned and if the defect is identified, the Customer will be given the option of replacement at no additional cost or a full refund of the price of the goods. The DRS will have no further liability to the Customer.
DRS will inspect the goods returned and if no defect is identified the goods will be returned to the Customer at the Customer's cost.
DRS under no circumstances will be liable to the Customer for any loss of profits, additional costs, indirect or consequential loss or damage arising out of any defect in goods supplied. DRS 's liability will be restricted to the value of goods returned found to be defective on inspection. This does not affect your statutory rights as a consumer or the Company's liability to the Customer for fraudulent misrepresentation or for death or injury resulting from the Company's negligence.
General
The validity, legality or enforceability of any part of these terms and conditions will be unaffected by the invalidity, illegality or unenforceability of any individual part of these term and conditions.
The terms and conditions shall be governed by and interpreted in accordance with English Law.
