Welcome to our new website!

Design Reprographic Supplies

Frequently Asked Questions

Web Orders - Shipping, Delivery & Returns

  • Consumable orders to mainland UK – £7.50
  • Highlands and offshore islands – £20.00

For orders of £300 and over delivery is free (does not include orders for Highlands and offshore Islands). The exact delivery cost will be calculated in the checkout section.

For equipment orders and pallet deliveries please contact us for a quote.

All delivery fees are subject to VAT at 20%.

Orders will be delivered by either ourselves if local or by a nationwide carrier. Most stock items will be delivered the next day if ordered before 3.00 pm. Orders placed after this time may still be delivered the next day.

Although next-day delivery is our aim, due to recent delays with most couriers, deliveries cannot be guaranteed for next day. 

If a tracking link is required please email us with your order number. We will contact you if delivery is delayed for any reason. If your delivery is urgent or if you have any special requests please call 01782 712024.

For express delivery options please email us as quotes vary. Timed delivery services are not Guaranteed.

Please note that some products do not qualify for local collection in Newcastle-under-Lyme due to uncertain stock levels. 

Currently we only ship to locations within the United Kingdom. Postage costs may vary for the Scottish Highlands, and offshore islands such as the Isle of Mann and Isle of Wight.

Depending on location we sometimes are able to accept delivery to another country. For more information please contact us with your requirements and location.

If a product arrives damaged please email us with photo evidence within 7 days from when the item was received. This gives us time to investigate the damage with the supplier. If we are informed of damage after 30 days we may not be able to accept the return. 

Our advice is to inspect the products when delivery is received to save any disappointment

Once the investigation is complete return labels will be provided and replacement sent if this has been requested instead of a refund.

For products that are ordered in error, there will be a restocking charge and all returns are paid for by the consumer.

The restocking fee may be up to 15% of order value.

These are charged by our suppliers and therefore are passed on if an item is returned by a customer. For more information about return fees please get in touch as soon as possible with your order number. 

Once we have all the information we will prepare the return documents which will be sent to you by email with confirmation of the fees.

For tracking information please request this by emailing us with your order number or by leaving instructions within the note section at the checkout.

If you haven’t received your item or delay notifications from us it’s best to get in touch with us as soon as you can.

Please include your Order Number, Full Name and Address so we can locate your order.

For products that are ordered but no longer required due to error, there will be a restocking charge and all returns are paid for by the consumer.

If you require a arranged return please contact us with your order number and details.

Web Orders - Exchanges & Cancellations

Our cancellation window is short due to the suppliers quick dispatch system.

Please call 01782 712024 immediately if an order needs cancelling within 30 minutes of placing the order.

You may only exchange an item if it has been damaged or the wrong item has been received. If a replacement cannot be found we will issue a refund.

Please send photo evidence of the damage with order number to sales@drs-paper.com as soon as possible.

Please send photo evidence of the damage products within 7 days of receiving the order.

Provide your order number and any other details and email us as soon as possible.

Printing & Collection

If you require basic A4 or A3 copying on a small scale then please come to our store with your document or digital file.

Depending on the current workload we aim to do small amounts while you wait.

Please note there is a minimum charge of £2.00.

Please contact us if you have art prints or drawings that require scanning. We will need to check the sizes prior to the scan.

Our turnaround for art scans is 1 to 3 business days. Once complete an email with the digital file attached will be sent to your email address.

For hard copies of CAD plans or draft drawings, we can print with a maximum size of A0. 

Bespoke sizes available, if it’s within the printers specifications.

  • Print in mono or colour
  • Print to scale
  • Can print in a vast range of sizes

If numerous copies are required for the task, we may require them to be left with us to process. A collection time will be arranged. 

Our aim is to complete the print project within 1 to 2 days

If your plans are saved digitally and need printing from the digital file, please send them to our plots email with instructions.

A high resolution PDF is recommended

We accept cash and card payments. There is a minimum for all card payments of £5.00. Please pay by cash, for smaller print jobs under the minimum amount.

For one A4 or A3 copy there is a minimum charge of £2.00.

Warranties

Warranties can vary between products depending on the manufacturer of your chosen product.

If it doesn’t say on our website please get in touch with any questions pre-purchase.

Payment

All of our website prices exclude VAT until it is added at checkout.

We use Stripe and PayPal to process all of our payments. All of your personal information is always protected and secure.

We accept all major credit and debit cards.

You can enter your promo code on the basket page in the coupon box, hit apply coupon for it to be activated.

Opening Hours

  • Monday 8:30am-5.00pm
  • Tuesday 8:30am-5.00pm
  • Wednesday 8:30am-5.00pm
  • Thursday 8:30am-5.00pm
  • Friday 8:30am-4:00pm
  • Saturday Closed
  • Sunday Closed

Our store is normally closed on standard public holidays. We update the website with holiday opening hours near the date. 

Data & Privacy

We have a full policy on how DRS Ltd handles and store your data.

No data is sold to any third parties. For more info about how your data is handled, please check out our Privacy Policy.

Our online shop incorporates the very latest secure technology. We use Stripe and PayPal to process all of our payments to make sure your personal information is always protected and secure.

You can find more information on how Stripe and PayPal process payments on their websites.

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