Frequently Asked Questions

• Consumable orders to mainland UK – £7.50
• Highlands and offshore islands – £20.00

For orders of £300 and over delivery is free (does not include orders for Highlands and offshore Islands). The exact delivery cost will be calculated in the checkout section.

For equipment orders and pallet deliveries please contact us for a quote.

All delivery fees are subject to VAT at 20%.

Orders will be delivered by either ourselves if local or by a nationwide carrier. Most stock items will be delivered the next day if ordered before 3.00 pm. Orders placed after this time may still be delivered the next day.

Although next-day delivery is our aim, due to recent delays with most couriers, deliveries cannot be guaranteed for next day. 

If a tracking link is required please email us with your order number. We will contact you if delivery is delayed for any reason. If your delivery is urgent or if you have any special requests please call 01782 712024.

For express delivery options please email us as quotes vary. Timed delivery services are not Guaranteed.

Please note that some products do not qualify for local collection in Newcastle-under-Lyme due to uncertain stock levels. 

Currently we only ship to locations within the United Kingdom. Postage costs may vary for the Scottish Highlands, and offshore islands such as the Isle of Mann and Isle of Wight.

Depending on location we sometimes are able to accept delivery to another country. For more information please contact us with your requirements and location.

If a product arrives damaged please email us with photo evidence within 7 days from when the item was received. This gives us time to investigate the damage with the supplier. If we are informed of damage after 30 days we may not be able to accept the return. 

Our advice is to inspect the products when delivery is received to save any disappointment

Once the investigation is complete return labels will be provided and replacement sent if this has been requested instead of a refund.

For products that are ordered in error, there will be a restocking charge and all returns are paid for by the consumer.

The restocking fee may be up to 15% of order value.

These are charged by our suppliers and therefore are passed on if an item is returned by a customer. For more information about return fees please get in touch as soon as possible with your order number. 

Once we have all the information we will prepare the return documents which will be sent to you by email with confirmation of the fees.

For tracking information please request this by emailing us with your order number or by leaving instructions within the note section at the checkout.

If you haven’t received your item or delay notifications from us it’s best to get in touch with us as soon as you can.

Please include your Order Number, Full Name and Address so we can locate your order.

For products that are ordered but no longer required due to error, there will be a restocking charge and all returns are paid for by the consumer.

If you require a arranged return please contact us with your order number and details.